Privacy Policy of Al-Maarifa Healthcare

Al-Maarifa Healthcare is committed to protecting the privacy and confidentiality of your personal health information. This privacy policy explains how we collect, use, and disclose your personal health information, and how you can access and correct it.

What is personal health information?

Personal health information is any information that identifies you and relates to your physical or mental health, the health care services you receive, or the payment for those services. For example, your name, date of birth, medical history, test results, treatment plans, health insurance information, and billing records are personal health information.

How do we collect your personal health information?

We collect your personal health information directly from you or from your authorized representative, such as a family member or a legal guardian. We may also collect your personal health information from other sources, such as your previous or current health care providers, if you have given us your consent or if the law permits or requires us to do so.

How do we use your personal health information?

We use your personal health information for the following purposes:

– To provide you with quality home health care services, such as diagnosis, treatment, and follow-up.
– To communicate with you and your other health care providers about your health care needs and options.
– To coordinate and manage your health care services, such as referrals, consultations, prescriptions, and appointments.
– To bill you or your health insurance plan for the services we provide, and to collect any unpaid amounts.
– To comply with legal and regulatory requirements, such as reporting communicable diseases, adverse events, or abuse.
– To conduct quality improvement, risk management, and accreditation activities, such as audits, surveys, or investigations.
– To train and educate our staff and students, and to conduct research, subject to your consent or anonymization of your information.
– To inform you about our programs, services, and opportunities that may be of interest or benefit to you, subject to your consent or opt-out.

How do we disclose your personal health information?

We disclose your personal health information only with your consent or as permitted or required by law. For example, we may disclose your personal health information to:

– Your other health care providers who are involved in your care, such as your family doctor, specialist, pharmacist, or home care nurse.
– Your health insurance plan or payer, or their agents, for the purposes of payment, verification, or audit.
– Your authorized representative, such as a family member or a legal guardian, who is acting on your behalf or involved in your care, unless you have told us otherwise.
– Public health authorities, law enforcement agencies, courts, or tribunals, when we are required or authorized to do so by law or a court order.
– Third-party service providers, such as laboratories, pharmacies, or consultants, who assist us in providing health care services to you, subject to confidentiality agreements and safeguards.
– Other health care organizations, such as hospitals, clinics, or associations, for the purposes of quality improvement, risk management, or accreditation, subject to de-identification or aggregation of your information.

How do we protect your personal health information?

We protect your personal health information from unauthorized access, use, disclosure, loss, or destruction by using physical, technical, and administrative safeguards. For example, we lock our cabinets and offices, use passwords and encryption, and train our staff and contractors on privacy and security policies and procedures. We also dispose of your personal health information securely when we no longer need it for the purposes stated in this policy.

How can you access and correct your personal health information?

You have the right to access and correct your personal health information, subject to some exceptions and limitations. To access or correct your personal health information, you can contact our privacy officer, who will assist you with your request. We may charge you a reasonable fee for providing you with a copy of your personal health information, and we may ask you to provide us with proof of your identity before we process your request.

How can you contact us or file a complaint?

If you have any questions, concerns, or complaints about our privacy policy or practices, or if you want to withdraw or modify your consent, you can contact our privacy officer at:

Al-Maarifa Healthcare
Phone:
+923174290657
Email:almaarifahealthcare@gmail.com

Our privacy officer will respond to your inquiry or complaint within a reasonable time and will try to resolve the issue to your satisfaction. If you are not satisfied with our response, you may contact the relevant privacy commissioner or ombudsman in your jurisdiction.